MRED Support Center

Getting Started 3

• Does MRED have a rule you’d like to see changed?
• How do I contact MRED’s Help Desk, Rules Department and Training Department?
• Forgot your connectMLS password? Here’s how to get it:

Top FAQs 8

• How do I customize my connectMLS view and use Classic Search?
• How do I have saved searches results delivered to my client as soon as it's available?
• How do I search by school names and districts in connectMLS?
• How do I update the contact information on my connectMLS agent profile?
• Team Credit/Individual Credit

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connectMLS 16

• How can I include school boundaries in a connectMLS search?
• My client isn’t receiving connectMLS emails. What do I do?
• How do I change my connectMLS password?
• How can I search for a detached rental?
• I've adjusted comparables on my connectMLS CMA but the Suggested Price and Net Proceeds haven’t changed. What do I do?

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Private Listings 31

• Does listing market time display while a property is a Private listing?
• Does listing market time accrue if a listing goes under contract while in Private?
• What dates do I use when changing a Private listing to a Standard listing?
• How does Market Time accrue as a Private listing?
• How do I search for Private listings?

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Zenlist 1

• Zenlist FAQs for MRED

Remine 32

• What updates has Remine made recently?
• How do I search by PIN in Remine?
• Where can I learn more about Remine?
• How do I log in to Remine?
• What is the Cart in Remine?

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Listings and Listing Input 28

• What do the fields in the media tab of connectMLS listing input mean?
• Where can I add my listing’s included appliances?
• An agent left our office and their listing isn’t in our “My Listings/Transactions”. What do we do?
• How do I remove the verbiage "CC Pursuant to Short Sale" in the Broker Private Remarks of my listing?
• What do I enter for the buyer broker ID for a non-member on a contingent listing?

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Teams 8

• How does production credit work for team listings?
• Can agents from two different companies be on a team together?
• Why is the new listing I input with my connectMLS ID as the list broker showing as a Team listing?
• What do the Team permissions mean and how do I change them?
• I’m on a team. Why can’t I edit a listing draft?

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ShowingTime 6

• How do you cancel a ShowingTime waitlist request?
• What is ShowingTime’s waitlist?
• How can I manage showings in ShowingTime if I have multiple offices?
• Why is the ShowingTime link not appearing on my listing?
• How does ShowingTime calculate market time?

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Rules & Regulations 11

• Can I state “No Section 8 vouchers” or “Section 8 not approved” on my listing?
• Why can’t I enter my co-op in the co-op compensation field on a commercial listing?
• Can supplemental photos be removed from an off-market listing at the request of the seller?
• How do I report a violation of a for sale sign at a property that isn’t listed in the Standard or Private Listing Network?
• What's the difference between a walkout basement and an exterior access?

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Listing Syndication 3

• How can a Designated Realtor opt into Syndication?
• Why isn’t my listing on any websites?
• Are TEMP listings syndicated to Zillow, Realtor.com, and other third-party sites?

Outside Comp 15

• MRED hasn’t allowed submission of outside comps before. Why do it now?
• What does the Outside Comps policy mean?
• What does the new rule state?
• Is it required that I enter in an outside comp if I was the buyer’s agent and there was no listing broker?
• Do I need a listing agreement or permission to enter a listing?

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Troubleshooting 3

• What do I do if my listing photos aren't uploading?
• Why did I get an “oops” error in connectMLS?
• Guide to Clearing Cache on All Browsers