How do I contact MRED’s Help Desk, Rules Department and Training Department?

Modified on Thu, 2 Oct at 4:43 PM

Welcome to the MRED knowledge base! Whether you need assistance with a technical issue, training resources, or broker outreach, we’re here to help. Read on for the best ways to contact the right department and get the answers you need quickly.

MRED Help Desk

Phone: 630-955-2755 or TOLL FREE 877-394-1967
Email: help.desk@mredllc.com
Text: 630-955-2755

Help Desk Hours

Monday-Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sundays (and most holidays): On-Call Emergency Hours: 10:00 AM – 2:00 PM

Texting the Help Desk

For added convenience, you can also text our Help Desk! Rest assured, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more information: ww2.mredllc.com/support-services/help-desk/

Rules & Regulations

Phone: 630-799-1471
Email: rules.regs@mredllc.com

Rules & Regulations Hours

Monday-Friday: 8:30 AM – 5:00 PM

For more information: ww2.mredllc.com/support-services/rules-regulations/

Training Department

Phone: 630-799-1439
Email: training@mredllc.com

Training Department Hours

Monday-Friday: 8:00 AM – 4:30 PM

For more information: training.mredllc.com/

Broker Outreach

Phone: 630-799-1415
Email: brokeroutreach@mredllc.com

Broker Outreach Hours

Monday-Friday: 8:00 AM – 4:30 PM

For more information: https://ww2.mredllc.com/support-services/broker-outreach/

General Office Information

While our physical offices are currently closed, MRED services remain uninterrupted.

Phone: 630-955-0011 or TOLL FREE 877-394-1957

Thank you for choosing MRED. Our team is dedicated to ensuring your experience is seamless and productive. If you have any additional questions, feel free to reach out to the relevant department or our Help Desk for guidance.