Welcome to the MRED knowledge base! Whether you need assistance with a technical issue, training resources, or broker outreach, we’re here to help. Read on for the best ways to contact the right department and get the answers you need quickly.
MRED Help Desk
- Phone: 630-955-2755 or TOLL FREE 877-394-1967
- Email: help.desk@mredllc.com
- Text: 630-955-2755
Help Desk Hours
- Monday-Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 3:00 PM
- Sundays (and most holidays): On-Call Emergency Hours: 10:00 AM – 2:00 PM
Texting the Help Desk
For added convenience, you can also text our Help Desk! Rest assured, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
For more information: ww2.mredllc.com/support-services/help-desk/
Rules & Regulations
- Phone: 630-799-1471
- Email: rules.regs@mredllc.com
Rules & Regulations Hours
- Monday-Friday: 8:30 AM – 5:00 PM
For more information: ww2.mredllc.com/support-services/rules-regulations/
Training Department
- Phone: 630-799-1439
- Email: training@mredllc.com
Training Department Hours
- Monday-Friday: 8:00 AM – 4:30 PM
For more information: training.mredllc.com/
Broker Outreach
- Phone: 630-799-1415
- Email: brokeroutreach@mredllc.com
Broker Outreach Hours
- Monday-Friday: 8:00 AM – 4:30 PM
For more information: https://ww2.mredllc.com/support-services/broker-outreach/
General Office Information
While our physical offices are currently closed, MRED services remain uninterrupted.
- Phone: 630-955-0011 or TOLL FREE 877-394-1957
Thank you for choosing MRED. Our team is dedicated to ensuring your experience is seamless and productive. If you have any additional questions, feel free to reach out to the relevant department or our Help Desk for guidance.
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