Support Center

Getting Started 6

• Does MRED have a rule you’d like to see changed?
• How do I update the contact information on my connectMLS agent profile?
• How do I contact MRED’s Help Desk, Rules Department and Training Department?
• What training options does MRED offer?
• Forgot your connectMLS password? Here’s how to get it:

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connectMLS 18

• My client isn’t receiving connectMLS emails. What do I do?
• How do I change my connectMLS password?
• How can I search for a detached rental?
• I've adjusted comparables on my connectMLS CMA but the Suggested Price and Net Proceeds haven’t changed. What do I do?
• When reverse prospecting, what does it mean when I see “Not emailed” under “Client Interest”?

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Private Listings 30

• Can I schedule an open house or broker tour on a property that’s in the Private Listing Network?
• Can I get instantly notified when a new Private listing has hit the MLS?
• Will changes I make to a Private listing while I’m in the process of changing it to a Standard listing be seen by other agents?
• What date do I use for Expiration Date on a Private listing?
• What list date do I use when changing a Private listing to a Standard listing?

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Remine 32

• What updates has Remine made recently?
• How do I search by PIN in Remine?
• Where can I learn more about Remine?
• How do I log in to Remine?
• What is the Cart in Remine?

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Trending Now 0

Listings and Listing Input 28

• What do the fields in the media tab of connectMLS listing input mean?
• Where can I add my listing’s included appliances?
• An agent left our office and their listing isn’t in our “My Listings/Transactions”. What do we do?
• How do I remove the verbiage "CC Pursuant to Short Sale" in the Broker Private Remarks of my listing?
• What do I enter for the buyer broker ID for a non-member on a contingent listing?

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Homesnap 0

Teams 8

• Can agents from two different companies be on a team together?
• Who gets sales credit for Team listings?
• Why is the new listing I input with my connectMLS ID as the list broker showing as a Team listing?
• What do the Team permissions mean and how do I change them?
• I’m on a team. Why can’t I edit a listing draft?

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ShowingTime 5

• What is ShowingTime’s waitlist?
• How can I manage showings in ShowingTime if I have multiple offices?
• Why is the ShowingTime link not appearing on my listing?
• How does ShowingTime calculate market time?
• Team members: Is the right name on your ShowingTime request?

Rules & Regulations 11

• Can I state “No Section 8 vouchers” or “Section 8 not approved” on my listing?
• Why can’t I enter my co-op in the co-op compensation field on a commercial listing?
• Can supplemental photos be removed from an off-market listing at the request of the seller?
• How do I report a violation of a for sale sign at a property that isn’t listed in the Standard or Private Listing Network?
• What's the difference between a walkout basement and an exterior access?

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Listing Syndication 3

• How can a Designated Realtor opt into Syndication?
• Why isn’t my listing on any websites?
• Are TEMP listings syndicated to Zillow, Realtor.com, and other third-party sites?

Outside Comp 15

• MRED hasn’t allowed submission of outside comps before. Why do it now?
• What does the Outside Comps policy mean?
• What does the new rule state?
• Is it required that I enter in an outside comp if I was the buyer’s agent and there was no listing broker?
• Do I need a listing agreement or permission to enter a listing?

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Troubleshooting 1

• What do I do if my listing photos aren't uploading?

Feature Spotlight 2

• 5/14/2022 5 Things You Should Know About Private Listings
• 04/05/2022 How to Clone Drafts of Listings

MRED News 5

• 6/15/2021 MRED part of effort with CRMLS and Bright MLS on offering choice in showing management
• 4/13/2020 - MRED Help Desk Named a Top Contact Center in North America
• 3/13/2020 - MRED Statement on COVID-19
• 1/24/2020 - MRED's Swanepoel Power 200 Announcement
• 8/13/2019 - You have a new option to get connectMLS help

Industry Related 2

• 8/22/2019 - Important reminder: New Illinois cell phone law
• 3/29/2019 Communication from NAR’s General Counsel about pending industry litigation

RETS Releases 16

• 9/30/2021 Changes to connectMLS allow some CTG listings to be syndicated
• 6/30/2021 MRED data delivery and fieldset changes coming soon
• 6/28/2021 Coming soon: Data delivery updates
• 6/15/2021 Don't forget to switch to MLS Grid!
• 5/28/2021 - Don't forget to switch to MLS Grid!

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Training 1

• How to resend registration confirmation for training class