How to Contact MRED Help Desk and Departments

Welcome to the MRED knowledge base! Whether you need assistance with a technical issue, training resources, or broker support, we’re here to help. Read on for the best ways to contact the right department and get the answers you need quickly.

MRED Help Desk

• Phone: 630-955-2755 or TOLL FREE 877-394-1967

• Email: help.desk@mredllc.com

• Text: 630-955-2755 

Help Desk Hours

• Monday-Friday: 8:00 AM – 6:00 PM

• Saturday: 9:00 AM – 3:00 PM

• Sundays (and most holidays): On-Call Emergency Hours: 10:00 AM – 2:00 PM

Texting the Help Desk

For added convenience, you can also text our Help Desk! Rest assured, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Rules & Regulations

• Phone: 630-799-1471

• Email: rules.regs@mredllc.com

Rules & Regulations Hours

• Monday-Friday: 8:30 AM – 5:00 PM

Training Department

• Phone: 630-799-1439

• Email: training@mredllc.com

Training Department Hours

• Monday-Friday: 8:00 AM – 4:30 PM

Broker Outreach

• Phone: 630-799-1415

• Email: brokeroutreach@mredllc.com

Broker Outreach Hours

• Monday-Friday: 8:00 AM – 4:30 PM

General Office Information

While our physical offices are currently closed, MRED services remain uninterrupted.

• Phone: 630-955-0011 or TOLL FREE 877-394-1957

Thank you for choosing MRED. Our team is dedicated to ensuring your experience is seamless and productive. If you have any additional questions, feel free to reach out to the relevant department or our Help Desk for guidance.